Support

Questions, problems or requests about Etio Health? Email hello@etiofm.com. If your question is about results stored under your code, include the code (it looks like ABC-DEFG), because we do not hold your name and the code is how we find your data.

Delete your data

In the app, tap Delete all my data. This clears everything on your phone and your results stored under your code on our servers. Results are also deleted automatically 30 days after your last update.

If a practitioner already saved your results as a case in Etio, that case is part of their records and is not removed by the button. Email us with your code and we will find any case saved under it, tell that practitioner about your request, and remove your code from the case. Read more in the privacy policy.

Subscriptions and refunds

Subscriptions are bought and managed through your Apple account. To cancel, open Settings on your iPhone, tap your name, then Subscriptions. Canceling stops the next renewal, and you keep access until the current period ends. Refunds are handled by Apple under its own policy.

Your rights

If you live in Washington, Nevada or Connecticut, see the Consumer Health Data Policy for your additional rights and how to use them.

In an emergency

Etio Health is not for emergencies. If you think you may have a medical emergency, call 911. If you are in crisis or thinking about suicide, call or text 988.

Contact

Parmelia LLC, 51 Union St., Easthampton, MA 01027. hello@etiofm.com.